Support

A human reads every message — usually within two business days.

Reach us

Email support@vidtuck.com. Include the page URL where something went wrong and what you expected to happen; that's usually enough to reproduce it.

Nothing detected? Start playing the video, then open the popup again — detection watches the page's traffic, so the media has to load first.
Download fails with an error? Some hosts only serve files to the page itself; try the stream (HLS) entry if one was detected, which usually works.
"DRM-protected" message? That's Vidtuck being honest: the stream is encrypted for a licensed player, and no legitimate tool can save it.
Capture stuck? Cancel it from the popup and start again — flaky segments retry automatically, but a dead CDN link needs a fresh start.

Lost your license key? It's in your purchase email from Lemon Squeezy; their receipt link always shows the key.
New computer? Just paste your key into the extension's settings drawer on the new machine.
Refunds: 14 days, no questions asked — email us with your order number.

The FAQ covers the common questions, and the privacy policy and terms cover the fine print.